Best Ways To Retain Customers?

Jeane Level 1

November 7, 2018, 2:12 am

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Best Ways To Retain Customers?

Many businesses focus more on customer acquisition which isn't bad. While of course the need to retain customers depends on what you are selling, assuming that those who buy the products or services you sell could buy them again, then customer retention in this case should be prioritized.

Question: what are some of the best ways to retain customers?

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jayjaydimson

jayjaydimson

Well, there are a lot of ways to retain your customers, make them feel so extra special, and give some good benefits for those regular customers, so that they will not look for another seller because they feel satisfied on what they got.

6 years ago

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menchuuy58

menchuuy58

I agree with you. There are a lot of ways to retain customers. Just keep on giving them discounts and freebies.

6 years ago

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iambeth

iambeth

Discounts are good ideas to have loyal customers. Everyone loves a bargain and no one says no to gifts and freebies. Customers will surely come back for those.

6 years ago

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builtwell

builtwell

Customer retention is essential for a continuous consumption and for the sustainability of the business. Nowadays, customer needs and wants are psychologically evolving overtime, it is mainly for this reasons that retaining consumers are quite challenging because aside of the resources you really need to work hard, and the same time gathering some of the important data for an aid to your business decision making initiative. Customer satisfaction is a broad in the sense that a consumer must be satisfied on both goods and the services offered by the seller, product and the service must be continuum.

6 years ago

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jeffreyjose48

jeffreyjose48

I believe that one of the best way to retain customers is to pray for them. Prayer is very powerful. Pray that they will be blessed financially.

6 years ago

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stbrians

stbrians

I never thought of this as a business strategy to attract customers. It is a very powerful tool. You seek divine power to intervene in your business. I love this.

6 years ago

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jayjaydimson

jayjaydimson

Well, yes prayer is powerful, tho I think that's not the right thing you can do when there are people buying stuff at you.

6 years ago

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jeffreyjose48

jeffreyjose48

Customers are always right. Make sure that they are always satisfied with your product or services. Bless ally your customers. Its more blessed to give than to receive.

6 years ago

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anyone01

anyone01

The customer isn't always right and partially due to the fact that no one is ever "always right." Clients are your bread and butter however that does not imply you need to keep your terrible customers. those types of clients are the ones which can never be pleased, never pay and need things at no cost. You spend greater time trying to please them when it is simplest taking over time out of your appropriate clients. They not only take time however also cost you cash not to say headaches.

6 years ago

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Jeane

Jeane

Clients are your bread and butter however that does not imply you need to keep your terrible customers. those types of clients are the ones which can never be pleased

You are right.

The best you can do for your customers is offer excellent service to everyone. Be courteous and helpful (when the need arises). Go no further because no matter what you do there are some people who will never be satisfied.

In my day job I have to interact with rude customers every day. Do we acquiesce to all their demands? No.

When a customer's demands are unrealistic the only thing you can do is ask them to buy what they want elsewhere. It's not that a huge loss to you.

6 years ago

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jayjaydimson

jayjaydimson

Yes, freebies and discounts are the best, because not all sellers are offering that kind of promos.

6 years ago

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jayjaydimson

jayjaydimson

Yes, having freebies and discounts can change the mind of the buyers to buy another time for you.

6 years ago

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esteban123

esteban123

Yes that is really true, we must give customers the best service and treatment that they deserve so that they will realize that we are giving some value for them. If they would realize that they are given an importance then I think they will be loyal to our business no matter happens which is really true most of the time.

6 years ago

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Kakashi2020

Kakashi2020

One good way of retaining loyal customers is by pampering them with discounts and promos. It's sometimes okay to cutback in profits just so loyal customers feel pampered and special.

6 years ago

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timothyP

timothyP

That's true. The customers will be satisfied if they were given the right customer service.

6 years ago

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stbrians

stbrians

A customer loves where they are valued as people first then customers. They expect honesty. Entities which cheat will soon be out of business.

Live by your promises. Always ensure you create a friend in your customer. Wish them success on achievement etc.

6 years ago

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Kakashi2020

Kakashi2020

Also open lines of communication to your customers. As the seller be sure you're able to answer all their queries and comments. You can also reward loyal customers to make them feel in a way special.

6 years ago

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Youngshark

Youngshark

I also agree on the benefits of customer reception. A successful entrepreneur that I follow closely today tweeted on the importance of knowing that you can create more money from your existing customers if you have some wise strategies.

6 years ago

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allyn2017

allyn2017

I agree with you and treat your costumers right and give them the best quality they can ever have.

6 years ago

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vinaya

vinaya

Freebies and discounts are the great marketing strategies for customer retention. people love to receive freebies and discounts, as long as they are receiving freebies and discounts, they will continue to buy your products and services.
Another way to retain your customer is by providing quality service and products.

6 years ago

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Youngshark

Youngshark

Yeah very true people who say that their products are genuine and are able to prove that by the products being original and great always reserve the trust of their consumers.

6 years ago

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Alymae

Alymae

True. This is one of the most effective ways to retain them. Also, giving discounts exclusive for repeated customers will make them feel special and valued. Giving them gift items is also nice. Keep them updated as well.

6 years ago

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Kakashi2020

Kakashi2020

I do agree that for customers to be loyal, they should be satisfied. And satisfaction comes from having a good product or service. So I guess having quality products is the key to customer loyalty.

6 years ago

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jaymish

jaymish

Giving them what they want. People over complicate things, I think that customers are quite simple. They come to your site or your business,looking for something. If they find it,at a reasonable price they will stay. Also treat your customer with respect and care, they are many times I have walked into a store and the person at the till is on the phone and continues rudely with their conversation. I walk right out.Good customer service is essential if you want to retain your customer.

6 years ago

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esteban123

esteban123

Yes that is exactly true, customers want something unique at a very affordable price and we should give what they really want for us to establish a loyalty with them . for sure they will coming back on our store if they are having a good experience because it is one way to say that they are important to us.

6 years ago

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Youngshark

Youngshark

Customer service supersedes each and every other thing and we should always strive to ensure that we give our customers the best of services. They will not only come back but also bring several people to buy our products or services when they do come back.

6 years ago

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vinaya

vinaya

You can also retain your customers by providing better customer service. I am with namecheap since three years and have never though about quitting namecheap because of their reliable customer service.

6 years ago

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stbrians

stbrians

Let no customer walk out of your business without finding what they came for. Stock well. Reasonable price is a great tool

6 years ago

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stbrians

stbrians

Courtesy is a virtue in business. It can be used to attract and maintain customers.

Honesty is good too. People like shopping where there is honesty. Nobody likes cheats

After Sale Service After selling go back to find out how the customer is satisfied with what you sold him. You can write a review or repair the gadget.

6 years ago

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emiaj55

emiaj55

Well a lot of customers stay for the freebies and stuff. But if you don't have the resources to give give-aways and freebies and stuff, then reasonable customers would stay if they feel that they are greatly accommodated. Answering customer queries maybe a tiring task especially if there is a high possibility that they won't buy at all. But nonetheless this simple acts would add up to your customer service quality. Moreover, making it a habit would enable you to answer queries in a concisely and politely, the effective way.

6 years ago

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iambeth

iambeth

Having good customer service is crucial in making customers stay. Providing friendly and professional assistance would definitely make the customer satisfied. Setting a standard of quality with both goods and services will ensure retention of customers.

6 years ago

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beerthooyah

beerthooyah

First of all, your product or service must be of quality value in order to attain the satisfaction of the customers. Second, that your product or service must be of great value for money for the customers. There are many types of businesses that if you do it right will enable you to develop recurring types of customers that will surely put your business to success.

6 years ago

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stbrians

stbrians

Give them freebies and organise contests. Treat them like kings and you have got them hooked. Customers are like babies. They need enticement.

6 years ago

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Martinsx1

Martinsx1

This is a very good suggestion. When it comes to getting freebies, most people appreciates this gesture and would do everything possible to enjoy the it as much as possible as they could.

On the part of organizing a contest and offerings a prize to win at the end of it, helps to keep the bound with your customers or clients strong.

6 years ago

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Youngshark

Youngshark

People always love free things and will keep coming back for more every time you advertise for some and keep your word. It is a tactic that is used by some of the biggest retailers and I think it is great.

6 years ago

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theresajane

theresajane

I agree with you. It surely delights every customer of all ages when you give them freebies and awesome deals. Customers will really want to come back expecting for more, thus increasing your traffic or sales.

6 years ago

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focusedwriter10

focusedwriter10

The best way is making them feel appreciated and valued. By appreciating and valuing them I mean you respect them, always give them the best service, listen to their issues and solve them amicably. Additionally, you should give them discounts and freebies.

6 years ago

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theresajane

theresajane

Yes, you're right. Even as a person, you would want to be friends with people who treat you well and make you feel important, it is just same with customer service.

6 years ago

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amelia88

amelia88

Quality customer service is something that will see me visiting a business repeatedly. If I know that the business care about ensuring their customers are satisfied, then I know I'm never going to be disappointed, or if I have a problem with a product or service that they'll fix it right away. That's hugely helpful.

Also, places that reward their customers are also great - it gives you an incentive to keep coming back. Loyalty for businesses is huge, so when they can encourage their customers to be loyal by offering rewards, it's a nice added bonus.

6 years ago

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Martinsx1

Martinsx1

If you're carrying out your business activities online, then one of the most important thing to do in order to ensure keeping your business clients would be to have a very good support system that will help them resolve any problems that may be arise from dealing with your business.

6 years ago

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thejoyrevolutio

thejoyrevolutio

Businesses should have good costumer rapport. A good harmonious relationship with clients for me is what keeps them as costumers. Also a good service and a responsive costumer service is what set a part a business. One also should sell products that are reliable and good quality. Extra deals doesn’t hurt too. I usually buy again in the business that have this quality.

6 years ago

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theresajane

theresajane

To retain customers especially when you share selling something online, make sure that you make sure that the product arrives on time. The products must be of good quality, if not, prepare yourself for an enraged customer. Lastly, don't forget to treat them with best deals that would make them feel like they want to be back.

6 years ago

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Em14

Em14

The best way to retain the customer is by giving them freebies everytime they buy your product. That way they may think that they got the best seller for appreciating them as your buyer. Also, If they ask for a discount on your product it is best to give them a little than nothing. Giving them a discount is a plus factor for you that they may think that they save money and be able to buy another thing. Customers will come back to you if you will try my idea.

6 years ago

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Jeane

Jeane

What of a reward system?

I've seen this used by some supermarkets where I live. They give you a "loyalty card." For each item you buy, you earn a number of points which can be redeemed later. Sounds like a strategy which could keep your customers coming back at least until they accrue enough points to redeem something they want before they leave forever.

6 years ago

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jaybee19

jaybee19

Based from my experience as a buyer, the only thing that would make me want to buy again on the same seller is the way he/she treats me as a customer. A lot of sellers are just too arrogant and unresponsive and so, to encounter sellers that are nice and responsive is an almost rare case that makes buyers trust such sellers. Also, I believe that it's best to update customers about their orders without waiting for them to message first and to be always honest about the quality of your products because I believe that's the key to gain the trust of the buyers that will definitely make them to wanna go back and purchase to the same your store again.

6 years ago

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amelia88

amelia88

It’s crazy these days that some businesses have completely forgotten old fashioned politeness and responsiveness are still things that draw in customers - and they’re pretty simple to implement!

6 years ago

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jaybee19

jaybee19

True. A lot of business owners nowadays are arrogant and does feel entitled because of the business they have, without thinking that their customers are the main reason why their business is running. However, I also don't want to generalize all unresponsive sellers because I do think that there are also sellers that has a valid reason as to why they are unresponsive. However, I will never understand up to an extent where they would completely neglect and ignore a customer because that's just plain arrogance and bad customer service.

6 years ago

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amelia88

amelia88

I always try and respond to client questions as quickly as possible. I think being responsive really does put a customer's mind at ease, and that faith they have in you tends to result in future sales. I don't know why people would ignore customers either - if they are that disorganized or slow to respond I don't think I'd want to deal with them at all!

6 years ago

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jaybee19

jaybee19

Exactly. Glad that you're part of the almost minority who has a good customer service. I am actually a bit confused as well with what reasons exactly does those unresponsive sellers has because I know a lot of sellers who are working professionals in the morning but does make use of their free time at night to sell goods online and they're very responsive and does update all the time with their customers' order status.

6 years ago

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theresajane

theresajane

I agree with you. It's just so sad taht people are blinded by month and have forgotten being courteous.

6 years ago

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Jeane

Jeane

It reminds of a friend who had just started a business. His competitor who had been in business for several years - it appeared - couldn't be conquered. However this friend of mine, won this battle because of the excellence of their customer service. Anyone who bought anything from this new store never want back to the store that had been around longer because the employees on this other side were friendly and more polite. In the end as my friend's business continued to grow, the other lost customers consistently. They closed up shop eventually.

6 years ago

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jaymish

jaymish

I think that customer retention is all about how you make the customer feel. Do you make the customer feel like you appreciate them? Do you make them feel like they are important? Do you make them feel that you care about whether their needs are made or not or do you make them feel like you are just trying to sell them something? One of the pillars of your website should be to have brilliant customer service.

6 years ago

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Barida

Barida

A good customer service is always crucial and somehow I don't know how some website owners and companies out there have not taken out time to invest more on that. The customer always want to see a situation where you are showing them that you truly care about how they feel as well.

6 years ago

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DenisP

DenisP

I’d probably say that one of the best ways to retain customers is to establish a permanent connection with them. Yeah, I know that sounds like I’m just basically repeating your question in answer form, but what I mean by connection is a “personal connection.” In order to have them come back, they need to have you in their mind. There are multiple ways of establishing such a connection with your customer.

One of those ways is through things like newsletters, which basically act as a way of you saying “Hey, remember buying for me? Well I still have some great new stuff you might like!”

Another good way is to ensure that you communicate with them properly. There’s no easier way to lose a customer than by providing awful customer service.

And one of the best ways is to provide special deals for returning customers. If the customer knows that they’re going to get a discount when they come back, then they’re far more likely to get other items/services from you again. This last particular method works really well, in my opinion, because a lot of stores around my area provide you with a 15% discount when you shop there again after the first time. It’s a pretty sweet deal that always makes me come back.

6 years ago

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amelia88

amelia88

I always end up buying more from companies who send out online newsletters. It's actually why I had to unsubscribe from a few of them, because they kept offering fantastic products that I wanted to buy (but didn't really need!)

Maintaining that permanent connection after an initial sale can be huge for repeat business.

6 years ago

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DenisP

DenisP

You actually included a bit of a twist (at least for me) in that statement. When you said that you actually had to unsubscribe from a few them, my mind automatically assumed that it was because they were sending out too many newsletters and spamming your inbox. I actually wouldn’t have figured it’s because you had to stop yourself from going on a shopping spree, haha.

Sometimes companies overdo it a little bit with the newsletters, so I actually had to unsubscribe from some because they were too pushy. Like with all things, balance is required. It’s like a relationship; you don’t want to be with someone that seems too clingy or desperate, and same goes for companies trying to always sell you something.

6 years ago

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astraherondale

astraherondale

Good customer service, high product quality (with good value for money), effective marketing - these are some elements that make customers stay. Among these, I'd say the most important is customer service. After all, it's the business' rapport with its customers that makes or breaks their relationship, and it is important to nurture this relationship especially if the competition is tough.

6 years ago

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Martinsx1

Martinsx1

".... Good customer service, high product quality (with good value for money), effective marketing... "

I completely agree with you on this aforementioned qualities that every business must posses and maintain on daily basis in order to ensure that their customers are always satisfied with their products and services which in turn would influence them to commit their loyalty to the business brand.

6 years ago

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csk81

csk81

You need to really understand your customer - who is likely to buy from your store and why? Then find out where they are - what areas do they live in, what social media do they use. Then start advertising in those areas and social media channels. You could also ask your existing customers if they would recommend you to friends etc!

6 years ago

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amelia88

amelia88

Recommendations and word of mouth go such a long way. I know when I've had a great experience with a company, I want to tell everyone I know about them -- and the same goes when I've had a really crummy experience too. Some companies don't put enough emphasis on the importance of personal recommendations!

6 years ago

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Barida

Barida

Always touch their emotions. How many times have you sent your clients nice text messages wishing them happy new month? Those kind of things matter as it is a way to show that you care about their welfare which, in my opinion, is not pretty bad as well.

6 years ago

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Martinsx1

Martinsx1

This is a very common trick used by most banks here in my country to use and play psychological games of influence on their clients.

Most of these banks goes to the extent of sending birthday wishes to their customers just to make them feel loved.

6 years ago

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overcast

overcast

I agree empathy goes a long way. And those customers often come back. I am not sure that those customers can understand paying higher though. But sometimes you have to think about the customers who are more likely to help you. And find such customers and then treat them the right way.

6 years ago

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amelia88

amelia88

It seems like a simple gesture, but a company showing me they care by sending a personal note or card really does put that human touch into things. It definitely makes me want to deal with companies more when they show that personal side to their business.

6 years ago

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Kakashi2020

Kakashi2020

There's only one thing to do and that's always make your customers happy with your products. That means sell quality items only. Don't give your customers a reason to leave by offering them poor quality products.

6 years ago

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anyone01

anyone01

Talk with them and show them that you care through asking in the event that they have any question or complaint. Retain by engaging with them and growth their standard satisfaction ranges. Techniques of engagement which includes email marketing, live chat and internet notifications are powerful tools to retain your clients. Add a helpdesk to take care of their complaints and make enhancements to your product, growing their satisfaction even greater.

6 years ago

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overcast

overcast

I think giving discount is the way many people retain the customers. Please don't lower your rates for the freelance work. That is a formula through which you would only get into trouble. I'd recommend instead you should go ahead and get some discounts or add more revisions at the most. That can be one way for the customers to be retained. That you should definitely consider.

6 years ago

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superlicca

superlicca

Aside from affordable prices and good quality of your products, you can keep your customers by being reliable. As a seller, you always need to make sure to provide the products in good condition. You also need to acknowledge complaints and respond to them immediately. You need to make your customers feel that you can take care of everything from a return to refund.

6 years ago

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Jeane

Jeane

People love to save money. Even if it is just a little (they'll save) they'll come buy from you if you offer discounts regularly.

IMO, when setting the price for any goods or services you sell, you need to sell at a slightly lower price than all your competitors as long as you still make a profit. Your customers would certainly keep coming back.

6 years ago

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jpk0007

jpk0007

Well, the best way to retain the existing customers is to offer good quality products and services at an affordable price. If the quality of the product is good then the customer is very likely to consider your organization whenever he has to purchase the next item. Once you are able to offer the best quality and price to the customer it is very likely that the customer will eventually become a loyal customer of your brand. It is very important for any business to retain its existing customers along with targeting new customers

6 years ago

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jayjaydimson

jayjaydimson

Having some promotions on the products or services that you are selling will attract and retain your customers.

6 years ago

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esteban123

esteban123

Yes it is a good idea since customers like to buy product and services during promo periods because it is the time where prices of items are much lesser than the ordinary days. It is a good strategy to retain the loyalty and confidence of the customers.

6 years ago

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jayjaydimson

jayjaydimson

Be kind with your customers, like always smile whenever they are about to buy the product or services that you are offering, by doing that, they will think that the person whom I bought this product is nice so that I will buy to him/her again.

6 years ago

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esteban123

esteban123

Yes it is really true because customers want some staff or employees that are very nice and approachable since they can easily get what they really want. Besides customers are very sensitive and we should make extra careful about it and we should not give any reasons for them to get angry or be discouraged to buy with us because for sure it will not anymore come back.

6 years ago

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mdayrit

mdayrit

It is important that we retain customers because aside from we earn from them, they are also a great way to spread and market your business or product. Once a customer is satisfied with your services/ product, they will keep on coming back and tell others about how good you are. So how do we keep them satisfied? Well I think it should start with the quality of the product/ services you are selling. Quality should be worth or worth more than the cost they'll be paying. Next is constant communication with them. Update them about the status of their orders or if there are problems encountered. Once they receive it, ask their feedback and if there are issues, try to resolve it.

6 years ago

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Judas2018

Judas2018

Just deliver a good product. That's the key. If the work is good, they'll turn into repeat clients.

6 years ago

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EfficientNinja

EfficientNinja

The best way is to keep providing them what they came to you in the first place for. If you are providing them with good articles that are worth reading, then continue giving them the same or better quality articles. This will keep them interested and remind them from time to time why they should patronize your services.

6 years ago

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burgosmichael24

burgosmichael24

I remember when I work at a hotel in Makati, they have this simple yet very powerful motto that says, " If we don't take care of our clients, somebody else will". It caught my attention and made an impact for me. Those words were true. If you know how to take care of your clients and customers and how to give them an exceptional experience everytime, I am sure you will have their loyalty.

6 years ago

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esteban123

esteban123

I really believe that a good customer service can be a good strategy to retain customers because if they feel that they are being taken good care and treated well then they will not look for other option to buy to other companies and would like to establish a loyalty from a certain company that them give the best treatment and service that they should receive.

6 years ago

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Judas2018

Judas2018

@esteban123 Very true. Customer service is very important. You shouldn't view your customers as just a sale, but instead a person coming to you for help. You should take their request for help as serious and professionally as possible.

6 years ago

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esteban123

esteban123

Yes that is right because I have worked from a certain private company which main goal is to do business with customers and that is one way that I am using to gain more customers. I see that it is very effective in establishing loyalty to customers base on my observation before.

6 years ago

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allyn2017

allyn2017

I agree with you, ever costumers wants an accommodating seller.

6 years ago

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allyn2017

allyn2017

Treat your customers right and make them feel special. Of course one of the biggest reason why they retain is when you gave them the best quality work or product.

6 years ago

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esteban123

esteban123

Yes that is absolutely true, we must make them feel special so that there will no reason that they will go to others. Assisting them in the best possible way would really make them happy and satisfied and I am sure they will be keep coming back to our store.

6 years ago

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superlicca

superlicca

Offering a loyalty card that can also give them some discounts and giveaways can help you retain your customers. As a customer, these kinds of stuff is so attractive and fun to avail. But what important is providing a great customer service. People will always remember a business that has a great customer service. They might forget some products or sales but the service is something that they will always remember when shopping.

6 years ago

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ajahcuizon

ajahcuizon

The best way for me to retain customer is to take acre of them as how you wanted to be taken care of. Customers are really important in business, they are the reason why a business is still in its progress because there are customers who are in need of their services. One thing to take care care of them is by giving freebies. Also, make sure that you will provide a good quality of service. So that ever they would be in need of the same service instead, they will definitely go after you as they proved that you are trustworthy for their orders.

6 years ago

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gutzman

gutzman

To be able to retain a customer, a good service is a must. Remember, you are doing something to satisfy the need of your customers so it depends on what you offer. No matter if it is a physical thing or a service. The thing is you have to give them the best that you can offer. A higher satisfaction rating makes the customer stay in your service and that is for sure. Also being consistent is very important. It doesn't mean that when they got satisfied an they became a regular customer, you'll just slack off. You have to sustain the rating or even make it better by doing innovations and improvements in your work or service. That's how businesses became successful.

6 years ago

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superlicca

superlicca

I agree that providing an excellent service can help to retain your customers. However, some customers are abusive. Despite giving them all they want and educating them about the policies, they will never be satisfied and would always ask for more.

6 years ago

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luv2xacosta

luv2xacosta

If you have good service and your staff are easily approachable to the customers, they would surely appreciate your service and in fact they would even recommend it to their other friends or family. having a business, you have a lot of competition, so you have to plan ahead of to do to make your business stays on top. And customers good comments will help you gain more customers and loyal to your business. Good service and making your customer feel important is a plus a points to your business.

6 years ago

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NerdIndeed

NerdIndeed

I'll put myself in the position of a customer. I usually like a store whether online or offline if I get excellent service from it. If I get treated like crap, I don't ever come back, hell I might not even purchase from them.

6 years ago

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luv2xacosta

luv2xacosta

Always be accommodating with your customers. Never give them a poor service because when you do they will give you a bad impression to their friends and relative which may affect your business. Show it to them they are always important and never let wait because some of the customers are very. Never forget to greet them and be approachable when they need some assistance.

6 years ago

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agbuyarashel

agbuyarashel

The best way to retain your clients or customers is to give the m the best quality of products or services that you can offer and make sure that it will satisfy them.
Second is to give them a continuous extended services like free consultation, fixtures and great customer service.

6 years ago

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Einalem

Einalem

As for me, the best way to retain customers is to always remember to do the things like the first time everytime. Customer satisfaction is what keeps a loyal customer. Their loyalty can be obtained by offering consistent high quality service. In this way, you will not only gain loyal customers but also earn referrals from good feedbacks.

6 years ago

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knnon

knnon

Customer retention is essential indeed, maintaining a good relationship with them is always a good way to go about it. Another good tip is to have your staff offer their best service to all the clients. Discounts are always welcome and giving regular customers a good deal is quite beneficial and of course let's not forget the powerful force that is freebie(s) for new customers!

6 years ago

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esteban123

esteban123

I think in order to retain customers is that we should learn to respect and appreciate their ideas especially if they are suggesting something with us. We should give it some importance and value so that they will feel that we are caring for them and listening for their suggestions because it will give us a positive image towards the customers.

6 years ago

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mhingnhormz

mhingnhormz

Best ways to retain customers: In business making a customers is not enough you need to turn your customers into loyal customers. It has a big difference of the two having a loyal customer is much better because you are assured that they will comeback for your product but you need to takecare of them also. You need to build a relationship between your customer buy communication to be able to be your loyal customers.

6 years ago

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cjctm11

cjctm11

In my experience in a customer service industry, what I've seen in customer that stay with you is the freebies. They often look for the freebies or additional incentives specially when they order in bulk.

6 years ago

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Corzhens

Corzhens

The style that I've learned from my sister-in-law is to get personal with the customers. She was always successful with any kind of retail business that she opens. It's just that she would get bored when the business is going good that she would stop and later on would open another kind of retailing. She has her legion of customers because she had considered them as friends. They even talk of personal matter sometimes and you can imagine the hours that she spends for chatting.

6 years ago

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jessie271

jessie271

Repeat customers and clients are your bread and butter. They give you a more stable income and they keep your business alive. Repeat customers are very important. You can keep your customers and clients by "satisfaction" during their first try. They must be a "satisfied customer" when they first tried out your products or services. They must have a good experience with you. "Positive feedback"!

6 years ago

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lindsaymonaco85

lindsaymonaco85

It takes a lot to earn a customer’s loyalty. And once you bring someone into your company’s ecosystem, the last thing you want to do is lose them. By emphasizing customer retention as a key performance indicator (KPI) for your business, you can ensure your priorities are in the right place.

3 years ago

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