ListingDock

Listening To Your Customers



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Listening To Your Customers

Everyone wants their customers to come back, buy more of the stuff they are selling. Getting repeat business isn't that easy though because there obviously are other people selling the same products and services as you.

In order to get your customers to keep coming back, you should get their feedback and use it to improve your business. 

While you may be sure that your customer service is great, you sell high quality goods and so on, maybe your customers want more? And how do you find out if they do? Ask for their feedback regularly and give them what they want. 

If you listen to your customers, they'll know you value them and they will be back to buy more of your products or services. 

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amelia88

So much truth to this. I know that when I deal with businesses myself, if I feel valued, appreciated and listened to, I’m so much more likely to continue dealing with that company or organization. I try and take those lessons to my own business too!



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RhealaineS

I totally agree with you. I believe that businesses are also about building relationships. When you have a good relationship with your customers, they will definitely stay loyal. When customers feel valued and well-appreciated, they will continuously support you.



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DarthHazard

It's one of the reasons why I keep going back to Amazon really. They always treat me as a valued customer and I love it. When I had to return some things, they always help me and offer free returns (and even offer me a full refund before I have even posted the item back). I actually complained about a product being expensive on Amazon (the PS4 version was more expensive than the xbox One version of a game) and they gave me £4 credit for FREE!



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amelia88

Yup, it's crazy to me that Amazon has gotten so big but still makes you feel like an important and valued customer. It would be pretty easy for them to just rest on their laurels but they keep delivering great customer service too.



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Youngshark

This is awesome. Knowing that even if something you purchase has faults you can always return it and get a replacement or refund. It takes the mistrust out of online shopping.



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Alymae

I agree with you. Costumer feedback is very important in business. You have to build a good reputation and image through them. It is always best to keep in touch with your customers. People say that customers are always right. I believe most of the time. It is best to ask them through phone calls, emails, and sometimes through surveys what they think of your services and products. It would be good if the customers feel valued in doing business with you.



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Barida

Having a platform where you can interact better with your customers is one of the ways that we can get to build a better relationship with them. One good thing that I have come to notice about customers is that the earlier we work with them, the better it goes to making them feel being part of the company.



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NesMarcos

Point well taken. Responding to customer's concerns in a timely manner and giving the right solution can make them feel important. They feel that they are the topmost priority and not the least. Responding promptly to customers can build a good foundation to a great relationship with them.



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theresajane

I agree with you. But, there are always seller's who really don't want to interact with customers, especially if it's service recovery, it's so frustrating sometimes.



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aeon

Better the business has its own website, so it's easy for them to communicate with the customers and to know the feedbacks. They should have a forum for customer feedbacks, but they should fully prefer for those negative things.



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mdayrit

It is true that asking for feedback regarding services and products are great ways to improve a business. But apart from that, it is also a great way to let your customer know that you care about their satisfaction and their opinion. In return, customers will not hesitate to transact with you again since they are assured that in case the product or services did not meet their expectations you are willing to hear it and even better, do something about it.



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Chinet23

i totally agree. We cannot really guarantee that we can deliver customer's satisfaction every time but to truly care and listen to them will make them stay because they know that they are valued. We just have to make sure that we are able to address their concern and really work on it to keep them satisfied.



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superlicca

Acknowledging your customer's feedback is a big help to grow your business. By listening to them, you're making them feel that their opinions are important. You are able to get the information that you might need in improving the products or services that you offer. Consumers become more selective. What your customer say will reflect on how you promote your services/products. Whether you have a small or big business, you should always strive for the betterment.



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Martinsx1

Exactly, feedbacks are like the core tip to getting the best out of your business especially when you have so much to lose when you are not satisfying the needs of your business clients and customers. When you offer products and services, it's very important to give a listening ear to your business clients and know their needs and provide it. It's the only way to ensure the survival of your business.



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SHERIFF22

The customer is the most important person for the business. Although this statement is correct, you have to qualify it. There is no way that you will let the customer mistreat the worker just so you can ensure that he remains as a customer. The business owner is obligated to ensure that the worker has proper working conditions. This includes being accorded with human decency and respect. It is also important that as well if the worker is dissatisfied, he will tend to do bad work which is counterproductive to your business interests.



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lei08pineda

I agree with you. Customers' feedback are really important but it goes with taking care also of your employees. For you to be able to satisfy your customers, not only your product matters, customer service is also important. So through taking care of your employees well will result in good customer service and your customer will also be satisfied.



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overcast

I agree customer is the important end point in any business transaction. And not listening to them is going to cause more issues than anyone can think of. I'd say people should be really understanding towards what they can learn from the customer opinion. And they need to build their business around customer demands.



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theresajane

I agree with you. There will always be customers who will abuse their privileges as a customer just so they can get what they want.



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NesMarcos

I strongly agree with this. Customers and visitors feedback is important for the betterment of a business. Their feedback and reviews will let you gain more trust, confidence, customers, and businesses in the future. Their feedback will let your business grow and will let you know which and what are the things needed to improve and what are the things they like the most with your products and services. Either good or bad, customer's feedback and reviews are one of the most important things that needed to focus on if you want to have a successful business.



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DenisP

Proper communication with your customers is an absolutely essential part of any business or freelancing endeavor. Whether it is ignoring feedback or not responding to customer support inquiries, not communicating with your customers is a guaranteed way to lose business.

I’ve seen many instances where people would literally band together and boycott companies because they didn’t provide adequate customer service. It was a big issue a while ago with the publisher Electronic Arts. They weren’t responding to customer support inquiries and feedback, and when they did respond it was either an automated response or extremely inconsiderate.

As a result, thousands of people got together to boycott EA and their products. This would be a death sentence for a small business.



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amelia88

Yup, these days it's easier than ever for people to voice their dissatisfaction, too. If people "vent" on social media, their frustrations with a company are on blast for everyone to see - and a lot of the time, other people then chime in with their own frustrations/disappointments. It makes good customer service all the more important.



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vinaya

IN the business world, it is often said the customers are always right. However, the truth is you cannot satisfy each and every customers. Sometimes customers' expectations are so high, that you cannot fulfill their expectations and they will remain unsatisfied. They will begin to say nasty things about your business, which might harm you sales.



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treecko142

Definitely, your customers can provide much-needed feedback which is generally unbiased since they experience your products firsthand and you should treat any complaint as valid before disregarding them, regardless of how stupid the complain may be. It also shows that you listen to your customers and having good customer service really helps elevate companies to 'great' status.



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Chinet23

Listening to customers make them feel they are valued and you can also assess your business performance or your products or service performance through them. They are people not just mere customers and hence they need connection. Sometimes, even if they were not able to resolve their concern or get the utmost satisfaction from the product, as long as they feel heard, it builds good customer experience.



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Barida

Giving hour customers and clients the needed time to share their minds is one of the ways that you can get them to appreciate everything that you have for them. Overtime, we have been told that the customer is the king and this is one of the ways that we can see it happening.



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Martinsx1

Consumer satisfaction is the best way to getting them be loyal to your business. Nobody likes to stay where he or she isn't valued and appreciated. So, when you need your business clients to be fully loyal to your business brand, make sure you satisfy them completely and listening to them is part of what's needed of you.



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vinaya

Customer satisfaction is very important because customers can make it or break it. One satisfied customer can build you a lot of sales. When satisfied, the customer will return to buy again. he will also spread news about your business through the word of mount. One dissatisfied customer will hurt your business. When talks about negative things, people will never check your business.



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stbrians

The business needs customers who will frequently come for goods or services. Good PR is what a business should have.

Constantly asking for the customer's feedback is a good business practice. A very vital post. I agree with you.



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Youngshark

Lend a keen ear and actually pay attention. Customers will notice when you notice them and the results in terms of content uptake will indicate this.



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Martinsx1

Customers value it when they are given attention especially when they are confused about a particular product and wish to know more about it. Also, when they have a complaint about what they have already purchased, it's very important to treat them with great caution because once they are not satisfied with how they are treated, you have already lost their patronage.



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Youngshark

I for myself always feel valued at the time that a businessowner takes time to listen to my concerns before they can offer a solution. They should also adjust the solution offered depending on how I like or dislike it.



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mark8625

Customers are very important in the business. Without customers,business would be bankrupt. I used to be a customer service representative and I was very goon in listening with them. I had many customer because I gave them the treatment and the attention that they expected. I built rapport with them for this they made each other comfortable. Listening to them always and give the service that they wanted would become them happy and forever your customer.



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ajahcuizon

This is very true! I once worked as a service crew in a fastfood chain and customer satifaction and feedback is really important. I believe that when a customer is satisfied they will share their good experience with their friends resulting that they will become our customers too. I also put myself in fheir shoes so that I will give out the service thatI also want to receive. Customers are the blood mainstream of a business that is why it is important to make them valued and special.



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overcast

Yes there is feedback box in most of the fastfood chain shops. And it can be something that we can think about in there. And we can see that some of the time such feedback is what gives us an idea on how to get the better with the time. I guess we learn from the experience. Another thing is that such feedback builds the brand over a period of time.



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mark8625

I have seen it and I think most of the customers are not valuing it. They just ignoring the comment box as for them is just waste of time. Some customers are in a hurry so they dont have time to write something.



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treecko142

Even just adding a feedback/suggestion box can give the customers a sense of satisfaction knowing that they have a say on how to improve the service that they're getting.



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mark8625

Very well said. Some customers are lazy to give some feedback from the service that the worker did. This was happening mostly in the fast food chain where customer are hungry and busy eating then after they done they would go. They dont care about the comment box.



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Kakashi2020

I agree customer feedback is very important. One effective feedback tool is a questionnaire or survey form which the customer would answer. In return for answering it, a reward or discount would be given on the next purchase.



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Youngshark

A questionnaire is effective but I suggest that you try and limit the number of closed questions. Choices should be free for all the customers to express themselves without any limits.



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mark8625

Yeah customer feedback is very important from them .This could help them to make the service getting better. Suggestion from customer has big impact in the business.



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overcast

I think if you want to be successful customer then you have to listen to the customers. And you have to understand that customers are what makes you rich. And they are the reason you are going to be in the business. So building the customers and having the recurring customers in your business model should be your goal. That's how people do it most of the time. I think we can learn from the experience.



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focusedwriter10

I think if you want to be a successful customer then you have to listen to the customers. And you have to understand that customers are what makes you rich. And they are the reason you are going to be in the business. So building the customers and having the recurring customers in your business model should be your goal. That's how people do it most of the time. I think we can learn from the experience.

Listening is an important skill. Apart from creating a good relationship with your customers, you can learn a lot from listening. This is the best way of improving your services and business.



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edencaga

You are indeed right! It is one of the most important thing when you have a business. Listen and be good to your costumers but there are times that costumers are being rude and abuse.



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NesMarcos

I honestly agree with this. There are certain times that customers are being rude and abusive with their 'rights' even though the Customer Support Team or even the page administrator has given all the necessary details. You can not please everybody though.



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edencaga

Sometimes it really pisses you off especially if you really have given your attention to cool their heads and give their needs yet they still have the guts to humiliate or embarrass you in front of other people but still you have to show them how patient and calm you are. Sometimes it so unfair to think that they are always right when sometimes they are not.



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NesMarcos

That is indeed true. Some customers are maximizing their rights in the wrong way to the point that humiliation and embarrassment is there. Basically in other countries, the saying 'customer is always right' is not acknowledged anymore due to some abusive individuals. In online business, humiliations happen in tickets and in pages. Some customers are leaving negative feedback and reviews to show how dissatisfied they are with the service or the product itself. Lesson to be learned is as much as we wanted to please all of our customers, still there will be people that will never be pleased no matter how great the service or the product is.



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Chinet23

Customers feedbacks are really valuable because they will help us assess how we do as a business. However, we should draw a line with customers and should be prohibited from being abusive or too condescending. It's good that our company also protects its employees from abusive customers.



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amelia88

I've worked in customer service related fields for a long time, and I definitely have seen some horrible customers! Rude, abusive, disrespectful - I think I'm always willing to listen but I will draw a line at being abused. I'm not sad to see customers like that walk away!



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edencaga

Yeah, you must have been used to deal with those horrible customers since you're working in a customer service for a long time. I also have cousins that are currently working in a customer service and support admin and in their first experience they were actually shocked that there were customers that humiliated them below the belt. So my cousin said that you have to be strong when working in that kind of job as this will really make you down because of abusive customers.



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amelia88

You have to develop a thick skin quite quickly. I think the biggest thing I always tried to remind myself of was that often these people who would be abusive probably just had a bad day in other parts of their life and they were just taking it out on the people like myself who work in customer service. Maybe they had a bad day at work or were fighting with their spouse...it's never an excuse for someone to be rude to others, of course, but it always helped me a little trying to humanise people.



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jennyfermanuel

Correct. I also worked in a customer service related job and you never can really please anyone. There are rude customers and think they are always right. Because that is what everybody says. I am a customer myself, we all are. But as long as we are giving the good services everyone must actually needed to receive, then it's great. We must build a good relationship with our customers, but we never really be able to please everyone.



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edencaga

Yeah! you must be right. We can't really please everyone as we all have different attitude. What we can do now is just deal with them and be patient but sometimes it feels like its so unfair. There are times that because of their horrible words that they throw unto us, it feels us down.



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jennyfermanuel

Yes, and sad to say though sometimes some customers are good at degrading us, who are giving services to them needs to be more patient and understanding . We need to listen to whatever their complaints are, and need to let them know that we are willing to help them in any way possible. Thus, hopefully it is enough to build a good relationship with them.



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edencaga

Yeah, as much as possible we should control our self not to get angry with them and just control our pride or else they will be more disappointed with us. We must listen to them even if they are too abusive and quite irritating.



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theresajane

I agree with you. As much as we try to do our best in the business, there will always be irate customers. Some just want to vent out their anger, and unfortunately, those who were doing the best customer service are not appreciated.



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SHERIFF22

Apart from listening to customers, it is important that you also give some credence to the workers. By credence, I mean that you have to ensure that they are also treated with human dignity and respect. Having the objective of maintaining a customer is as important and has to be founded by happy workers. This will increase productivity and better service to the customers.



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jetselle

You're right. Reacting to client's worries in a convenient way and giving the correct arrangement can make them feel vital. They feel that they are the highest need and not the slightest. Reacting immediately to clients can fabricate a decent establishment to an incredible association with them.



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blackmist

I agree that feedback's are one of the best way to improve a service. Customer satisfaction is a must for a business so that they will comeback again. Making our customer feel at home is good for the company. No one wants their business to be bankrupt.



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wallet

That is really true, receiving feedback from your customers will make you create a successful business, but for achieving this you must invest and listen to your customers.



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stbrians

Customers are like children. They can do with a little soothing here and there. They expect reward and a lot of courtesy.

Our businesses need customers more than the customers need us. They can easily go to shop elsewhere where they are treated courteously.



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trixari

I totally agree with you! I think listening is one of the keys to a lasting relationship with our clients. The more we listen to them, the more we'll get to know about them. The more we know about them, the more they trust us and open up more. When we have a deep relationship with our clients, we can easily find out if there's more that we can offer to them. I think if we focus more on our relationship with our clients, good sales will follow Listening To Your Customers



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Zelmontero

Absolutely right! listening to the feedback of your customers will let you know what are the things to improve. Asking your customer about their feedback will make them feel that they are important. It is like building a relationship with them, building the trust to your product. Listening to your customer is one of the core of good customer service. Providing good customer service is giving services that exceed the customer expectation. By providing this your customer will be loyal to your product.



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Vinsanity

We had a lunch in a restaurant. It has cheerful and very accommodating service crews. They will approach you and ask you what you want so you won't call them anymore if you need something. Their service is great. The point here is that exceeding your customers' expectations lets them know that you value them. And once they feel valued, this is the time when they will come back and enjoy your service again.



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anchoreztin

To be a business person ome must be ready to get opinions from others. You must not be ONION SKINNED. This article is so relatable for me because during the times I was just starting my small business, I dis most of these and it made a lot of difference to my business.
By making your business interactive, you are letting the people give you advice, direct and implied, om how to male your products and services better.



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Martinsx1

Remember the saying that "Customers are always right" - this is exactly what this is all about. Your business exists solely for the customers that you are selling to and when they don't buy from you, whether you're selling services or a product, that would mar your business success. So, it's very important to have a listening ear to your customers and try to know exactly what they need and provide them. Also try and listen to their complaints because when you don't, they will feel less valued and as such they will seek better treatment from another seller.



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blackmist

Listening to customers don't only make them loyal to you but the suggestion's of the customer are also important in upgrading our business to be more productive. Customer's know what they want to listening to them are important except for those comment that you think will not do good but can push away some customer.



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ballyhara

Agree. As a customer, I really appreciate when my suggestions are considered. Also, I really enjoy feedback and rewards. Nothing is more valuable for a client, than to feel important, and get free items, discounts, and special rewards.



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jaymish

I agree with this.This is the fastest way to improve your sales. Giving your customers exactly what they want.When they give you any feedback this should form part of your future strategy. I see many shops offline where the customer service is horrible and when you complain, the manager or whoever is in charge looks at you like you are making noise. It's not uncommon to find shops like theses empty. I agree that you must listen to your customer.



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anchoreztin

We all know that it is important to listen to your customers. It gives you a lot of advantages. When lending an ear to your customers gives potential growth for you and your business. When you listen to them that makes them feel that they are important and cared for. If they feel cared for, they would also take care of you and your business.
It is important to take note that when listening to your customers, you should be keen of differentiating out which comments are constructive or destructive criticism.



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vinaya

Customers are not always right, however, in the business world, it is often said customers are always right. If you want your one time buyer to become a returning customer, you have to listen to your customer. You not only have to deliever a good product, but also have to offer them something for free or sell the product in a discount price.



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jetselle

I am totally agree with this. Customer is very important when it comes to marketing industry because customer is the one who giving you money. I also believe that making the customer always right all the time is making a succesful business. Any business should always know that because it is the essential part of business to attract many customer to buy your product. Giving them what quality services or products what they really deserve will give you a successful business.



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esteban123

I really believe that listening to customers are one way to retain their loyalty and trust for a certain company. I am working on a particular private company and I realized how important the customers are because without them the business will fail and many employees will loss their job. Listening to customers could give a certain company an assurance to understand their needs and on how to improve more the product and services that they are offering to their customers.



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aeon

I agree. We should know what's the feedback from the customer, we should know how the business satisfaction rate. A simple conversation with the customer will help us. We should somehow interact with them, small talk with the customer help us to keep them coming back.



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esteban123

Listening to customers are really a great way to increase more the satisfaction and trust of customers to a certain company. Customers want that there need and suggestions could be heard because that is the only way that they will feel that they are important. Sometimes we must put an effort on dealing the complaints and suggestion of customers for us to better improve our product and services in such a way that we can maintain our competitive advantage in the business industry. We should remember that the customers are the main engine in our business, as much as possible we should take good care of them in anyways.



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Therese16

Agreed, listening to your customers is very important, without your customers you don't have a business. The best way to make your customers keep coming back is by focusing on the quality of the product that you give to your customers most especially you should take care of them and make them feel valued. You need to be open to the things they like and opinions they share in order for you to be successful in your business.



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kinja90

Yes, you're correct but listening to customers may not be enough. If it's a first time customer, you want to give your best and a "wow" factor that makes the customer come back. First impression is very important to first time customers. You should put your self in your customer's shoe. Know and understand what the they feel and give what's the best for them. Make them feel that you understand and that you're competent to deal with the issue or any queries they have.



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jeffreyjose48

You're right! As they say the customer is always right. In order to have repeat orders you really need to listen carefully to the wants and needs of your customers. We have an experience in selling of oil. The customers are really looking for the color of the oil whether its clear or not. They won't buy oil that looks like red. They really wants the pure oil.



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coolavender

Customer is king and business owners who want to their company to survive and grow should spend time to know and understand their customers' profile and the things that are important to them. Being more mindful of their customers' wants and needs will put them in the position to provide products and services that are relevant to the customers and therefore have more chance of succeeding and capturing their target market.

Every business exists for a target market and most of its policies and marketing activities are geared towards selling to that market. While we can't please all of them, a business owner should strive to provide the best value to the majority of its customers and at the same time give other customers good reasons to come back.



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jayjaydimson

Listening to customers is my job because I am a customer service representative. You need to listen to them carefully so you can help them with their problem, and to give them an advice on how to solve their specific problem. But the customer is not always right all the time, there is some instance that the agent is right.



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EfficientNinja

I've read somewhere an article on another Ionicware website about treating small clients the same way you would treat big clients. We basically have to give the best service and support equally to all our clients. This would make them feel cared for and there's a higher chance of them leave you with a great feedback and could also be regular clients.



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deejaycee

I agree with you that our customers are the most vital thing in our business. We have to listen to our customers and make them feel that they are valued. We are also customers of other businesses and we must know how we want to be treated.



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sgdadu

I agree with you 100% on this. We normally say customers are the kings and we are their servants, thus we do what we can to make them happy. At times we clearly know they are wrong but then we go slow on them just to massage their ego and make them feel good and listened and appreciated. Some just want to be listened and appreciated. It therefore calls the workforce to know that customers are always right, and even if they suggest something that cannot be done, they simply have to listen to them and assure them that all is well.



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jayjaydimson

Listening to customers is a good thing because if you will listen to your customer's feedback, you will know the things that you are doing like if you are doing it wrong or right. You will also have an idea of what are the things that you can be improved to boost your business.



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mabhel

We do have different kinds of customers and it's my personal experience dealing with difficult ones. However, I can't remember even a time when some dissatisfied client approached me and leave still unsatisfied and it's not because of anything else but only because I listen carefully to their concerns and try every possible solution to their problems or make amends if there are shortcomings on our part.



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theresajane

Customers are always right. They must be treated that way. With their feedbacks, it must be put to mind, especially if you want your business to go forward and be successful. If you will treat your business like your life depends on it, then I think that negative comments would be avoided. However, constructive criticisms are always there to help you improve.



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DISTEFANO115

Listening is very important, it can define what the response will be. Listen to know, it is a tool of communication to build connection and understanding. To know is to understand and understanding a customer is very important, this allows you to understand what the customer wants and as a producer, we want to provide quality.



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emiaj55

Listening to your customer is one the most inmportant skill an entrepreneur should have. having this skill would enable your business to grow in terms of customer care service as well as developing your business to quality service. In order to achieve this one must learn to be open to suggestions without forgetting the essence of your business.



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overcast

If any business wants to build it's own business, then they have to listen to customers. And they definitely need to understand what the best can be done. So I'd say that customers need to be listened to. And lot of people can benefit business if they are being listened. I'd also so say having the feedback system helps too.



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stbrians

Customers make the business. Customer satisfaction will ensure continuous return and bringing others. That is what business is for



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jpk0007

I think that listening to your customers and getting there feedback is very essential for running a successful business. The feedback that the customers give can be used to analyze and improve our product and services. If we are able to keep our customers happy and satisfied then it will definitely create a goodwill for our business and the customers will make us their first preference. Satisfied customers will always spread the good word about our business and thus help us in increasing our profits.



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Bravosi

Hello!

Listening to customers is identical to customer satisfaction. It is heavily connected with customer service, which is really important. A customer who isn't listened to will leave and might get even angry. Imagine if he has 50 people in his circle, and he'll tell everyone that someone has poor customer service. Will they go there?



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Corzhens

Yesterday we ate in a Japanese restaurant that is the favorite of my husband. We go there maybe once every 2 months or so. For the nth time, we were given a small slip of paper for a survey. I said that we had filled up that kind of survey already so we don't need to do it again. The attendant explained that the survey sheet helps them to improve their service and the quality of their food. I cannot quarrel with that kind of statement because an improved service and improved quality of food will definitely for the benefit of the customers.



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